If you are receiving a shipment from outside of Canada, then you may be obliged to pay Duty and GST according to the Canadian Border Services Agency. except when the person sending the shipment has agreed to accept these charges (DDP). The price advertised on the supplier’s website may not include Canadian Duty and GST and you will be expected to pay this once the shipment arrives in Canada.

Your parcel will be held at a designated warehouse for a holding period determined by the shipper. If the import charges are not yet paid before the deadline expires, your package will be returned to the country of export or destroyed in the port of entry (dependent on instructions of the shipper). Please note that if you purchased these goods from a retailer abroad, there is no guarantee whether these returned goods will be refunded to you.

Charges are based on the value of the goods that are imported, the composition of those goods and the country from where the package is coming from. These duties and taxes are defined by the government of Canada. For more information please refer to: www.cbsa-asfc.gc.ca

You need to get in contact with the seller in order to clarify the situation. In the meantime, payment needs to be made before the expiration date otherwise parcel will not be released and delivered.

No, the payment needs to be received before parcel can be released. Payment at delivery is not possible.

Once paid, your parcel will be immediately released and sent into final mile delivery. For most areas in Canada, please expect 1-2 business days for your package to arrive.

DAP (Delivered At Place)
DAP is the updated incoterms for DDU
Definition: This term means that the seller pays all the costs of transportation (export fees, carriage, insurance, and destination port charges) up to and including the delivery of the goods to the final destination. The buyer is responsible to pay only the import duty/taxes/customs costs. The buyer also is responsible to unload the goods from the vehicle at the final destination.

DAP is the updated incoterms for DDU
Definition: 'Delivered duty paid' means that the seller fulfils his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and costs, including duties, taxes and other charges of delivering the goods thereto, cleared for importation. DDP represents the maximum obligation for the seller.